Return & Refund Policy

At Lone Star OEM Supply, we want you to be completely satisfied with your purchase. Please review our return policy below.

30-Day Return Window

We accept returns within 30 days of delivery if the item is returned in the same condition as shipped and includes all original hardware or accessories.

Return Conditions

To be eligible for a refund, the following conditions must be met:

The part must be in the same condition as when it was shipped
All original hardware and accessories must be included
Each part is discreetly marked with a UV/tamper-proof identifier. This mark must remain intact and match the shipped item for a refund to be processed
The part must not have been installed or modified

Important Information

Buyer Responsibility: Buyers are responsible for ensuring compatibility prior to purchase. We strongly recommend verifying part numbers and fitment before ordering.

Professional Installation: Professional installation is strongly recommended for all automotive parts.

OEM Parts: All parts are OEM (Original Equipment Manufacturer) unless otherwise stated and have been verified for compatibility to the best of our ability.

Return Shipping

Buyers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions and a return authorization.

Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

If you have any questions about our return policy, please don't hesitate to contact us.